Refund Policy
At AYS 365 LLC, customer satisfaction is at the core of our business. We stand behind the quality of our packaging design services and strive to ensure that you are fully satisfied with the final product. However, due to the custom nature of our work, certain refund limitations apply.
- No Refunds on Completed Design Work
Since all our packaging designs are custom-created based on your brand, preferences, and requirements, we do not offer refunds on completed design services. Once the project is finalized and files have been delivered, the service is considered fulfilled.
- Refunds on Canceled Projects (Before Design Begins)
If you request to cancel your order before any design work has begun, you may be eligible for a partial refund, subject to a deduction for administrative or consultation time already spent (typically 15–25% of the project cost).
- Refunds on Deposits
Deposits paid to initiate work are non-refundable, as they secure our time and resources for your project.
- Revisions and Satisfaction Guarantee
Instead of refunds, we offer a revision process to ensure you are happy with the final result. Depending on your pricing plan, you may be eligible for:
2–5 free revisions (as stated in your plan)
Additional revisions at a nominal fee
We encourage clear and detailed communication to help us meet your expectations during the revision phase.
- Refunds for Technical Errors
If you receive a file with clear technical issues (e.g., non-working files, missing elements), we will:
Correct the error promptly at no extra cost
If correction is not possible, offer a partial refund based on the error’s severity and impact
- Chargebacks & Disputes
We ask clients to contact us directly with any concerns before initiating chargebacks or payment disputes. Unauthorized chargebacks will be considered a breach of this Refund Policy and may result in suspension of service or legal response.
- Contact Information
To request a refund or discuss an issue, please reach out to us at:
AYS 365 LLC
📍 5402 76th Ave, Hyattsville, MD 20784
📧 info@ays365.com
📞 +1 (301) 329-4418